IT INFRASTRUCTURE

Prokon Hi-Tech Systems provides best practices for requirements analysis, planning, design, deployment and ongoing operations management and technical support of an IT Infrastructure.

The Infrastructure processes describe those processes within ITIL that directly relate to the IT equipment and software that is involved in providing IT services to customers.

• IT Design and Planning
• IT Deployment
• IT Operations
• IT Technical Support

IT Design and Planning
IT Design and Planning provides a framework and approach for the Strategic and Technical Design and Planning of IT infrastructures. It includes the necessary combination of business (and overall IS) strategy, with technical design and architecture. IT Design and Planning drives both the Procurement of new IT solutions through the production of Statements of Requirement ("SOR") and Invitations to Tender("ITT") and is responsible for the initiation and management of IT Programmes for strategic business change. Key Outputs from Design and Planning are:

• IT Strategies, Policies and Plans
• The IT Overall Architecture & Management Architecture
• Feasibility Studies, ITTs and SORs
• Business Cases

IT Deployment
IT Deployment provides a framework for the successful management of design, build, test and roll-out (deploy) projects within an overall IT program. It includes many project management disciplines and has a broader focus to include the necessary integration of Release Management and both functional and non functional testing.

IT Technical Support
IT Technical Support is the specialist technical function for infrastructure within IT. Primarily as a support to other processes, both in Infrastructure Management and Service Management, Technical Support provides a number of specialist functions, There are different levels of support under the ITIL structure, these being primary support level, secondary support level and tertiary support level.